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[Frequently Asked Questions Regarding the Portal]



Q. I cannot verify my identity when trying to retrieve my portal password due to mobile phone registration mismatches. (e.g., foreign nationals, residents abroad, etc.)


Please contact us via the email below including the required information.


  • Contact: ajouportal@ajou.ac.kr (Support is not provided if identity verification is possible)

  • Email content must include:

    1. Full name

    2. Student/Employee ID number

    3. Affiliation (e.g., student, faculty, etc.)

    4. Date of birth (for identity confirmation)

  • Support may be limited if the request is not made by the account holder.





Q. I changed my name, and I can't verify my identity to retrieve my password.


Please request an academic record update due to your name change through the appropriate office based on your current status at the university.


  • Undergraduate students (final status): Request to Academic Affairs Team – haksa@ajou.ac.kr

  • Graduate students (final status): Contact your affiliated graduate school’s administration office (Use the "Phone Directory" feature on the portal)





Q. After entering the required information for password retrieval, clicking 'Confirm' does nothing.


If your browser has popup blocking enabled, the identity verification window may not appear.

Please refer to the instructions below to disable popup blocking and try again.

※ Reference: How to disable popup blocking in PC and mobile browsers





Q. I graduated or withdrew in the past and have re-enrolled. Do I need to re-register for the portal?


(This also applies to former students now employed by the university or re-hired former staff.)

If you previously had an 鶹Ӱ status, you can continue using your existing portal ID.

There is no need to re-register; simply use your previous portal ID.


If your old student number appears after login, please follow the steps below:

How to change your representative status:
[Portal Login → Top Right “Your Name” → Set Representative Status → Select Current Student ID → Save]





Q. I am entering the correct password, but I still cannot log in to the portal.


Please contact us via email including the information below:

  • Email content must include:

    1. Full name

    2. Student/Employee ID number

    3. Affiliation (e.g., student, faculty, etc.)

    4. Date of birth (for identity confirmation)





Q. I exceeded the 5 password attempt limit. What should I do?


Please request an unlock via email including the same information as above:

  • Email content must include:

    1. Full name

    2. Student/Employee ID number

    3. Affiliation (e.g., student, faculty, etc.)

    4. Date of birth (for identity confirmation)





Q. When I click the [Login] button, nothing happens, and no message appears.


This may occur if your current network environment is blocked by the university’s firewall.
Please check if the same issue occurs on another Wi-Fi or mobile data connection.

If the problem persists in your usual environment:


1) First, perform a Windows security update and run a virus scan using antivirus software.

2) If the issue continues even after these security measures, email us with the following information:


  • Email content must include:

    1. Full name

    2. Student/Employee ID number

    3. Affiliation (e.g., student, faculty, etc.)

    4. Your IP address where the issue occurs (Check via: )





For other inquiries, please contact us via the information below. We will respond in order after review.

  • Portal-related inquiries: ajouportal@ajou.ac.kr

  • Information Systems Team Q&A Board: Use the “Q&A Board” on the portal

 

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Please refer to the attached file. 

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Q: What is a D-10 visa?
The D-10 visa is a Job-Seeking Visa for international students who graduate from a Korean university and want to stay in Korea to look for a job or internship. It allows you to remain in Korea legally while job hunting in a field related to your major.


Q: Who can apply for a D-10 visa?
You can apply if:

  • You hold a D-2 (student) visa

  • You are graduating or have already graduated from 鶹Ӱ

  • You want to find a job or internship in Korea


Q: When should I apply?
You must apply before your D-2 visa expires.
After graduation, your D-2 visa is only valid for up to 30 days, so it’s best to apply as early as possible—at least 2–3 weeks before your visa expiration.


Q: How long is the D-10 visa valid?
The D-10 visa is usually valid for 6 months.
You may request an extension later if needed, based on your job-seeking activities.


Q: How can I apply to change from D-2 to D-10?
You can apply in two ways:

Option 1: Online (Recommended)

  1. Visit www.hikorea.go.kr

  2. Log in and click "e-Application"

  3. Choose “Change of Status of Sojourn”

  4. Select from D-2 to D-10

  5. Upload the required documents

  6. Pay the fee online

Option 2: Visit the Immigration Office

Make a reservation on HiKorea and visit your local immigration office with the required documents.


✅ Required Documents:

  • Application Form (available on HiKorea)

  • Passport

  • Alien Registration Card (ARC)

  • Certificate of (Expected) Graduation

  • Transcript

  • Job-Seeking Plan (in Korean or English, free format)

  • Proof of Residence in Korea (e.g. housing contract or dormitory certificate)

  • Proof of Living Expenses

  • TOPIK certificate (if any)

  • Application Fee: KRW 130,000


Q: Can I work with a D-10 visa?
No, not automatically. If you want to work part-time, you must apply for separate permission from the immigration office before starting any work.


If you need help using the HiKorea website or preparing your documents, please check the HiKorea User Guide or visit the immigration office directly.

Good luck with your job search in Korea!

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The Study in Korea website operates a separate job portal specifically for international students currently residing in Korea.


Students who are seeking employment opportunities in Korea are encouraged to use the site below.

  • The website is available in multiple languages through the language settings at the top of the page.





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※ Please note that passwords are not synchronized between 鶹Ӱ Portal and Gmail.




If you access your school email (@ajou.ac.kr) directly through the Gmail app or other mail clients instead of through the "Ajou Mail" link on the 鶹Ӱ portal, and are unable to recover your Gmail password, you can reset it by accessing "Ajou Mail" via the university portal.


Steps to Change Your Gmail Password:


1. Log in to the 鶹Ӱ portal → Click on Ajou GM → Click your name at the top right corner → Select [Manage your Google Account]



2. On the left-hand menu, select "Personal info"



3. Scroll down and click on "Password"


4. Enter a new password → Click [Change Password]




[CASE 1-1] If a login screen appears instead of the password reset screen in Step 4:

  • Clear your browser cache and access the portal in a new window.

  • Alternatively, try accessing the portal using Chrome’s Incognito Mode or Edge’s InPrivate window.


[CASE 1-2] If you still see a login or error screen:

  • If the issue persists even after trying the steps in [CASE 1-1], it may be due to Google restricting access because of abnormal login attempts.

→ In this case, please request remote support by contacting the Information Systems Team at aiscenter@ajou.ac.kr.

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Please refer to the attached PDF file and images for detailed instructions on how to download and set English as the default language in Excel. 


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1. Supported : Personal PC, mobile, and Windows/Mac OS available

  - Not supported: expelled students, graduates, retired faculty and staff, and those who exceeded the capacity limit  

     ※ Before changing to an unsupported status, it is necessary to organize the relevant Microsoft account.


2. Function 

  - You can install the latest MS Office apps on up to 5 devices including PCs and mobile devices with one account.

  - Cloud storage provided (OneDrive: 1GB)


3. How to use

  - Web: Portal → AjouO365 (No separate MS login required)

  - Microsoft 365 apps (Word, Excel, PowerPoint, etc.): Can be used the same as on the web screen, login required (if not, a message asking for product authentication will appear)


4. How to install the app

  1) Portal → AjouO365 → [Install, etc.] → [Install Microsoft 365 App]

       * Initial registration is required using a school email account (@ajou.ac.kr), and password is not synchronized with the portal.


  2) On the Apps and Devices screen, click [Install Office] → Run the downloaded OfficeSetup.exe file to install.


5. Inquiry

  - Technical Support: 'MS Community - Microsoft 365' After checking the existing questions, if there are none, use [Ask a new question >] in the upper right corner.

  - Unable to connect, password reset, etc.: or email inquiry (aiscenter@ajou.ac.kr)


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